{"id":10,"date":"2026-01-19T15:05:09","date_gmt":"2026-01-19T15:05:09","guid":{"rendered":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/?page_id=10"},"modified":"2026-03-09T13:38:04","modified_gmt":"2026-03-09T13:38:04","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/refund_returns\/","title":{"rendered":"Returns and Refund Policy \u2013 Edge of Empire"},"content":{"rendered":"\n

Last updated:<\/strong> 09\/03\/2026<\/p>\n\n\n\n

We want you to be completely satisfied with your purchase. Please read our returns and refund policy carefully.<\/p>\n\n\n\n

1. Eligibility for Returns<\/strong><\/h3>\n\n\n\n
    \n
  • We only ship within the UK<\/strong>, so returns are limited to UK customers.<\/li>\n\n\n\n
  • Items must be returned within 14 calendar days<\/strong> of delivery if you change your mind.<\/li>\n\n\n\n
  • Items must be unused, in their original packaging, and in the same condition<\/strong> as when you received them.<\/li>\n\n\n\n
  • Certain items cannot be returned for hygiene or safety reasons (e.g., masks, costumes that have been worn).<\/li>\n<\/ul>\n\n\n\n

    2. How to Return an Item<\/strong><\/h3>\n\n\n\n
      \n
    1. Contact us at edgeofempire@gmail.com<\/strong> with your order number and reason for return.<\/li>\n\n\n\n
    2. We will provide instructions for returning the item to:
      [Your Return Address]<\/strong><\/li>\n\n\n\n
    3. Pack the item securely. We recommend using tracked shipping to avoid loss in transit.<\/li>\n<\/ol>\n\n\n\n

      3. Refunds<\/strong><\/h3>\n\n\n\n
        \n
      • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.<\/li>\n\n\n\n
      • If approved, your refund will be processed to your original payment method<\/strong> within 14 days<\/strong>.<\/li>\n\n\n\n
      • Shipping costs are non-refundable<\/strong>, unless the item was faulty or not as described.<\/li>\n<\/ul>\n\n\n\n

        4. Faulty or Damaged Items<\/strong><\/h3>\n\n\n\n
          \n
        • If your item arrives faulty, damaged, or not as described<\/strong>, you are entitled to a full refund or replacement.<\/li>\n\n\n\n
        • Contact us immediately<\/strong> at edgeofempire@gmail.com<\/strong><\/strong> with evidence (photos) of the issue.<\/li>\n\n\n\n
        • We may ask you to return the item before issuing a refund or replacement.<\/li>\n<\/ul>\n\n\n\n

          5. Cancellations<\/strong><\/h3>\n\n\n\n
            \n
          • You have the right to cancel your order within 14 days of receiving the goods<\/strong>.<\/li>\n\n\n\n
          • Items must be returned in their original condition as per section 1.<\/li>\n<\/ul>\n\n\n\n

            6. Consumer Rights<\/strong><\/h3>\n\n\n\n
              \n
            • This policy does not affect your statutory rights under UK law.<\/li>\n\n\n\n
            • You have the right to a refund if goods are faulty, not as described, or unfit for purpose<\/strong>, regardless of this policy.<\/li>\n<\/ul>\n\n\n\n

              7. Contact Us<\/strong><\/h3>\n\n\n\n

              If you have questions about returns or refunds, contact us at:
              Email:<\/strong> edgeofempire@gmail.com<\/strong><\/p>\n\n\n\n

              <\/p>\n","protected":false},"excerpt":{"rendered":"

              Last updated: 09\/03\/2026 We want you to be completely satisfied with your purchase. Please read our returns and refund policy […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":4,"href":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":291,"href":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/291"}],"wp:attachment":[{"href":"https:\/\/ra20199995.sost.blackburn.ac.uk\/shop\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}