Last updated: 09/03/2026
We want you to be completely satisfied with your purchase. Please read our returns and refund policy carefully.
1. Eligibility for Returns
- We only ship within the UK, so returns are limited to UK customers.
- Items must be returned within 14 calendar days of delivery if you change your mind.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items cannot be returned for hygiene or safety reasons (e.g., masks, costumes that have been worn).
2. How to Return an Item
- Contact us at edgeofempire@gmail.com with your order number and reason for return.
- We will provide instructions for returning the item to:
[Your Return Address] - Pack the item securely. We recommend using tracked shipping to avoid loss in transit.
3. Refunds
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 14 days.
- Shipping costs are non-refundable, unless the item was faulty or not as described.
4. Faulty or Damaged Items
- If your item arrives faulty, damaged, or not as described, you are entitled to a full refund or replacement.
- Contact us immediately at edgeofempire@gmail.com with evidence (photos) of the issue.
- We may ask you to return the item before issuing a refund or replacement.
5. Cancellations
- You have the right to cancel your order within 14 days of receiving the goods.
- Items must be returned in their original condition as per section 1.
6. Consumer Rights
- This policy does not affect your statutory rights under UK law.
- You have the right to a refund if goods are faulty, not as described, or unfit for purpose, regardless of this policy.
7. Contact Us
If you have questions about returns or refunds, contact us at:
Email: edgeofempire@gmail.com